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Terms and Conditions

Website Design & Development

  1. Prime Art House starts working on a project upon receipt of a down payment. Unless otherwise specified in writing, the client is charged the remaining balance upon completion of the website layout, in which the website content and additional features will be added. Websites are made live upon completion of the project once the client has given 100% approval. If applicable, hosting and domain name registration fees must be paid every month.
  2. Additional services come at additional fees, on a fee for service basis or on an hourly rate. If clients require additional services, the correspondent fee is added to their invoice and they are charged accordingly.
  3. Delays in project completion may occur when:
    • There is a delay in any payments
    • The client requests further changes in the design, structure, or content of the project
    • The client purchases an additional service related to the project
    • There is a delay in the receipt of any materials form the client
    • Time frame estimates are approximate only and are subject to change at any time at Prime Art House’s discretion. At any time, and at its whole discretion, Prime Art House may decide to put a project on hold.
  4. All our services are 100% satisfaction guaranteed. We don’t stop working until our clients are completely satisfied with their solution. That is our commitment. However, Prime Art House will under no circumstances be held responsible to satisfy unreasonable expectations or request Prime Art House discretion to decide whether a request or an expectation is reasonable or lies within the scope of offer of services to its client. As an example, if the client purchases a certain service, but in order to be fully satisfied, Prime Art House judges that an additional service is necessary, then it is no longer Prime Art House’s responsibility or commitment to satisfy the client. In other words, Prime Art House guarantees 100% satisfaction within the framework of its original agreement with the client, according to Prime Art House’s understanding.
  5. Services or part of services (i.e. elements of a project) that have been approved by the client are considered as services with which the client is 100% satisfied. Any further work on these services (elements of the project) will be invoiced accordingly.
  6. Unless clearly specified otherwise, all project statuses are set as “completed” after a 2-month period has passed (calculated from the first payment date). This means no more work will be done on that project and no service will be provided. This doesn’t apply to hosting and domain name registration services, which are provided independently of the project status, and only according to the client’s payments.
  7. Clients are responsible for providing all website content including logos, text and images unless agreed upon otherwise.
  8. Prime Art House offers ongoing maintenance packages to their clients which includes CMS (website software) updates and content updates. Prime Art House does not keep backups of client’s websites, this is a feature that can be added to the clients hosting package. If a client wishes to update their CMS on their own, Prime Art House is not responsible for any website issues caused by an update. A service fee will be applied for Prime Art House to fix any issues that were caused.
  9. Clients can have the ability to update the website content of their website with a page editor as long as they are a Prime Art House client. Prime Art House is not responsible for any issues cause by the client updating their own website. A service fee will be applied for Prime Art House to fix any issues that were caused.

About credit cards data processing

Please keep in mind that for security reasons, Prime Art House always:
Prevents unauthorized access, maintains data accuracy, and ensures the correct use of information, through appropriate physical, electronic, and managerial procedures to safeguard and secure the information it collects online and offline. Hires the services of reliable third-party companies to manage credit card information and payment gateway secured encryptions for the websites of its clients.

About this site

All prices appearing on this site are subject to change without notice. These prices are solely informative and Prime Art House is not necessarily committed to them for your project. To receive a free quote for your project, please call us at 803-607-8282 or request a quote on our website. Promotional offers are not cumulative. All the pictures shown in this web site are solely representative.

About Prime Art House’s website design projects

Prime Art House doesn’t assume any responsibility or liability for the content of the websites it designs and/or hosts. Prime Art House has no control over any information, materials, or products found thereon. Prime Art House doesn’t serve as consultant for its clients, and they are entirely responsible for all that is found in their websites. Because of the nature of web design and programming work, websites always appear differently on different computers. Screen resolution, operating system, and browsing software are just a few examples of variables that may affect the way a website looks. The client must be aware of these possible variations and Prime Art House will not be held responsible for them.
All work done within Prime Art House is on a central project management CRM that helps monitor and assign tasks on projects as well as providing full security of client assets.

Hosting, Domains, Firewalls, SSL, Backups

Prime Art House is a reseller of a 3rd Party hosting company. Prime Art House is not responsible for any issues or delays concerning any of these factors. Prime Art House will offer as much assistance as possible. For full hosting support please call 480.624.2500.

 

 

Should you have any questions or concerns about these terms and conditions, please send us an email at jkru@primearthouse.com.

Thank you for doing business with us! We really appreciate it.